Long-term service agreements – different contract types

Our long-term maintenance support gives you total control

Our long-term service contract agreements are comprehensive maintenance contracts, which help you fix long-term budgets, maximise availability and reliability of support, and guarantee the highest priority service.

Your site, application and budget are unique to you; choose the option that best fits, from a basic servicing plan to a more comprehensive package. Whatever your choice, our focus is to provide optimal predictive, preventive and corrective maintenance support for your manufacturing process.

Our service team will respond rapidly to your telephone or online request for help, providing advice as needed. Service specialists will arrive on site within agreed service level agreement (SLA) timeframes to perform planned maintenance or emergency repair tasks. Through our worldwide distribution of service resources, you can benefit from interactive local support, wherever you’re based.

Framework and call-off contract:

Build your own basic maintenance framework by choosing from our services, each with their own pre-agreed prices, terms and conditions. Extend this by choosing further service product menu options. The result is a tailored contract that ensures comprehensive service coverage with a clear price structure for spares, field service, overhauls and equipment rental.

Supportive long-term service contract agreement:

Use this long-term service contract agreement to complement your in-house expertise. It adds the benefit of easy access to priority technical support, with basic inspections by Mpac Langen engineers on an annual basis to identify any maintenance issues.

This option allows agreed scheduled payments for long-term cash flow forecasting. Rapid response ensures downtime is minimised, and planned outages can be arranged within your schedule.

Remote support service agreements:

These are ideal if you have in-house expertise and confidence in operating and maintaining packaging machinery, yet like access to expert technical advice, including analysis of data retrieved from the equipment.

Remote monitoring of your machines’ operation keeps them running at peak performance and free from significant faults.

Additional service options:

Any of the following features can be added to your service contract:

  • Resident engineer services
  • Customer training
  • Modernisation and upgrades
  • Dedicated technical support
  • Recommended spare parts
  • Vulnerability studies
  • Provision of consumables