Project Engineer (Service) – UK

Working within the Service team, the Project Engineer will be responsible for ensuring the successful delivery of multiple service projects in accordance with agreed schedules and within budget. They will own the project from receipt of the purchase order through to completion.

Working within the Service team, the Project Engineer will be responsible for ensuring the successful delivery of multiple service projects in accordance with agreed schedules and within budget. They will own the project from receipt of the purchase order through to completion.

Key Accountabilities: 

  • Be the trusted partner of the Customer.
  • Ensure project estimates, budgets, schedules and staffing are consistent with project plans.
  • Be the responsible owner for ensuring all parts are manufactured, procured and achieve ‘On Time in Full’ (OTIF).
  • Ensure component parts meet Mpac standards and most cost effective and efficient methods are used.
  • Communicate the required deliverables from external and internal customers and suppliers.
  • Monitor project budgets and payment schedules.
  • Create, monitor and review all documents associated with project management in line with planning SOP’s.
  • Arrange and coordinate all project review meetings.
  • Identify and mitigate project risks.
  • Identify and highlight critical contractual obligations.
  • Be true to Mpac values and business objectives.

Key Responsibilities: 

  • Be a single point of contact throughout a project, ensuring customer satisfaction throughout. 
  • Have a sound understanding of contractual requirements at handover and communicate these to the wider business.
  • Plan the programme, define high level milestones, monitor overall progress, resolving issues and initiating corrective action where necessary; ensure project deliverables are to time, quality and budget, manage communications.
  • Review payment schedules and advise Accounts team when payments should be requested at appropriate stages throughout the design, build and acceptance phases of the project.
  • Produce project status documents on a weekly basis, update documents as appropriate and take relevant action to ensure timescales and deadlines are adhered to. Work with other internal teams to clearly identify high risk elements of the project to facilitate the successful delivery of the project. 
  • Liaise with customer and internal teams regarding changes to the original specification. Be commercially aware of implications and co-ordinate and regulate the interface and flow of work. Ensure all project ECN’s are captured using the system tools provided, working with the Internal Sales and Applications departments. Communicate with the end customer on costs and lead time impact, obtain approval and initiate.
  • Ensure all necessary documentation is accurately produced and is delivered in line with project schedules.
  • Manage the manufacture of components through the factory and with sub-contract suppliers to ensure final delivery dates are met. Achievement of parts due dates will ensure “delivery on time” targets are met.
  • Solve component part manufacturing problems with team members, referring to senior management when necessary. Use own experience to provide innovative and creative solutions.
  • Manage the purchasing team on owned projects to ensure on-time delivery is met. 
  • Liaise with Warehouse on a daily basis regarding transportation requirements to ensure best use of available resources and most efficient delivery routes.
  • Liaise with Operations regularly on progress, referring to assembly requirements as required to ensure smooth transition of work throughout the factory and achievement of required lead times.
  • Work with all Mpac colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac retains its accreditation and maintains its position as a provider of high-quality service and that its employees are working efficiently and safely. 
  • Work with all Mpac colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.

Core Behavioural Competences

Mpac Core Competencies

  1. Safety Health Environment (SHE)
  2. Flexibility
  3. Initiative
  4. Thoroughness
  5. Positive Self Image
  6. Self-Development


Role Specific Competencies

  1. Innovative Thinking
  2. Results Orientation
  3. Concerns for Standards
  4. Critical Information Seeking
  5. Interpersonal Awareness
  6. Problem Solving 

Knowledge and Experience


  • Experience of managing multiple production projects simultaneously.
  • Experience in evaluating technical requirements and providing viable solutions.
  • Commercially aware of the effective use of resources, scope change and implications of choice.
  • Ability to communicate effectively at all levels adjusting approach or communication channel to suit the circumstances.


  • Knowledge of British and international standards relative to the design and installation of industrial automation systems.
  • Awareness of quality and safety management processes.
  • Experience of LEAN manufacturing techniques.

Skills and Qualifications


  • Ability to manage multiple shifting priorities, demands and timelines simultaneously.
  • HNC, HND or Degree in a relevant engineering discipline.
  • Proficient in the use of MS office suite including MS Project.
  • Strong organisational and time management skills.
  • Excellent communication skills; both verbal and written.


  • Excellent numeracy and written language skills.
  • Ability to communicate effectively at all levels, adjusting approach or communication channel to suit audience.
  • ERP/MRP planning software would be an advantage.
  • Ability to understand technical engineering drawings using geometric tolerances.

Relationship and Reporting Line

  • Reports to Service Team Leader. 
  • Working relationships with: Site Management, Service, Sales, Technical, Applications, Projects, Purchasing and Operations Teams. 

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