The Position
To fully support the end-user on Vision Systems through troubleshooting and continuous improvement both through remote working and on-site work if necessary, improving high level productivity within Pharmaceutical, Healthcare, Medical Device, FMCG and Food Sectors.
Key Accountabilities / Responsibilities
- Provide front line technical support on Vision Systems (Project a positive and professional manner and attitude at all times)
- Provide pro-active solutions for improved productivity (Energetic, dynamic and positive approach to challenging situations)
- Be exposed to the opportunity of algorithm development and improvement
- Ensure Health, safety and welfare is a priority at all times
- Electrical & Mechanical (Mechatronic) fault finding
- Have an understanding of software fault diagnostics
- Engaged to fulfil Customer satisfaction
- Liaise with After Sales, Service manager and Technical on all issues and work progress
- Comply with and monitor Health and Safety requirements to eliminate or reduce risks.
- Keep up to date with the advances of technology through personal development.
- Provide full technical support in-house by responding to issues over the telephone, email or online maintaining a detailed report of the requests and processes.
- Carry out in depth maintenance processes on time with a “right first time” culture.
- Promote after sales services and identify areas of work using technical awareness on-site.
- Provide detailed written reports of all activities to your line manager
- Assist in providing up-to date Operational Documentation for the End User
- To fault find and rectify any running issues from initial request to resolution.
- Extensive travel worldwide at short notice (UK Passport and Full driving licence required)
- To be self-motivated and have the ability to prioritise workloads within the time frame given.
Outputs/Deliverables
- Create front line customer relationship contributing to the high perception of MPAC Companies
- Provide real world solutions to complex computer vision challenges
- Contribute to the growing need for technical vision expertise within the company
- Improve performance of problem solving through customer service
- Build on an increasing portfolio of technical documentation that is delivered with MPAC End Machine Systems
Mpac Core Values
- Integrity
- Drive
- Collaboration
- Expertise
- Innovation
Mpac Core Competencies
- SHE
- Initiative
- Self-Development
- Positive Self Image
- Flexibility
- Thoroughness
Technical Skills and Qualifications
Essential
- A Bachelor’s degree in Computer Science, Engineering or related field
- Experience with vision algorithm software packages in a development environment
- Proven ability to develop applications using either C# or VB.NET
- Working knowledge of network architecture
- Strong background of Mathematics
- A driven enthusiasm towards Project Management Skills
Desirable
- Previous experience in use of any of the following vision software packages:
- Teledyne Dalsa – Sherlock Vision System Software
- Cognex – Insight Vision
- Keyence –
- MVTec – Halcon
- Knowledge of a range of techniques within Optics and Lighting to help combat challenges in the inspection process
- Skills in Linear Algebra, Pythagoras and Statistical Analysis
Relationship and Reporting Line
- Reports to Technical Team
- Working relationships with: All customers, Sales, Projects, IT, Controls, Electricians, Mechanical and Electrical Design Team, Stores, Production Team