Primary Responsibilities
- Prepare equipment & system proposals as required by Sales
- Create and propose concepts for the customer which align with market trends and promotes development of standard product lines
- Review customer required safety and electrical specifications
- Prepare accurate cost estimations for proposals
- Secure OEM proposals from outside vendors as required
- Support outside selling activities
- Understand customer decision making process and criteria
- Respond to customer inquiries in a timely, professional manner
- Co-ordinate with all departments, the agent and the customer, to ensure quotes are available on time, are complete, accurate and of a high quality
- Act as the voice of the customer within Mpac
- As necessary, represent Mpac with the agents and customers, to close orders, answer technical questions, and provide the appropriate packaging solution
- Provide input into and maintain databases ( customer/market/competitor intelligence)
Secondary Responsibilities
- Keeps current with latest and emerging industry regulations and codes relative to packaging equipment system design and operation
- Support Project Managers during order execution
Knowledge & Skills Required
- 3-5 years’ experience in quoting or engineering of highly engineered capital equipment
- Degree or Technical Education in Electrical or Mechanical Engineering with focus on Robotics, Automation and controls
- Ability to develop and maintain a technical appreciation of Mpac products
- Excellent written and verbal communication skills
- Highly customer focused
- Strong organizational ability, able to set priorities and meet deadlines
- Good level of computer skills (Microsoft Office, AutoCAD)
Physical Demands
- Most work is performed in an office environment with occasional trips to the assembly floor and the warehouse
- Hearing acuity required for safety reasons while on the assembly floor
- exposure to high noise from machines operating nearby during visits to the assembly floor
- Most of work is done while sitting down
- Works with computer for prolonged periods of time
Hardware & Software Requirements
- One desktop computer, keyboard, 2 monitors, mouse, 3d mouse
- Relevant software includes AutoCAD, SmarTeam, Dayforce, Share file
- 100% adherence to company computer policy is required
Working Conditions & Environment
- This position is a position of trust and responsibility. Long working hours may be necessary on occasion in order to comply with deadlines (internal and external).
- This position requires the employee to attend work properly groomed and dressed according to the position. Mpac attire is mandatory at all times
- 100% adherence to Mpac dress code policy is mandatory
- Behaves in a professional and courteous manner
Desired Behavioural Competences
- Behaves ethically — Ensures own behaviour and team members’ behaviour is consistent with Mpac standards and aligns with the values of the organization
- Impact and influence — works effectively with and through others including where no formal authority exists
- Achievement Motivation — results oriented. Sets high standards and objectives
- Communicate Effectively— Speak, listen and write in a clear, thorough and timely manner
- Negotiating – presents positions in a reasoned manner, seeks win-win outcomes but understands when to say no
- Team Leadership — effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision
- Decision-making — Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
- Organize— Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities
- Problem Solving— Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations
- Detail oriented personality who is also able to see the big picture