Location: Remote / Texas, USA
Job type: Permanent / Full-time
Sector and subsector: Operations | Engineering Services
Salary: Negotiable Salary
Salary in the range of $91,000 to $97,760 per annum (depending on experience) – Paid Hourly + Overtime
The Field Service Engineer plays a crucial role in ensuring the successful installation, commissioning, and ongoing performance of Mpac Group’s advanced automated packaging machinery. As the primary technical support specialist in the field, this role safeguards equipment reliability, maximizes customer productivity, and strengthens Mpac’s reputation for engineering excellence. By combining hands‑on technical expertise with customer‑facing service, the Field Service Engineer ensures that every system operates to the highest quality standards, making them an essential partner to both the business and its clients.
Purpose of the Role:
Reporting to the Healthcare Service Manager, the Field Service Engineer carries the overall responsibility for technical support of Mpac Group brands of equipment during install and commissioning and after SAT. In close coordination with the Assembly Team Leader, the Field Service Engineer could also be required to participate in the assembly and or debugging phase and FAT with customer.
Primary Responsibilities:
- Responsible for repairing, modifying, rebuilding and/or debugging Mpac Group supplied equipment on-site or at customer’s site
- Provides on-site start-up and commissioning assistance for automated packaging machinery provided/sold by Mpac
- Upon customer’s request or as required by the circumstances of a particular job, provides advice to the customer’s personnel on technical issues related to their Mpac Group equipment
- Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field, prior to execution
- Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering
- Performs debugging /assembly/wiring activities, on the floor, as requested by his/her supervisor
- Ensures all Mpac Group brand of equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on Mpac equipment either on the floor or at customer’s site
- Provides support to Training and in preparing Training Job aids as required and supports the preparation of machine manuals and other related documentation
Knowledge and Skills Required:
- Experience in Technical Automation Installation, Commissioning and Maintenance
- Post-secondary education in mechanical and/or electrical field.
- Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics.
- Knowledge of problem solving techniques, root cause analysis is an asset
- Knowledge and Hands-on experience on A-B Control Logix PLCs
- Millwright certificate would be an asset.
- Knowledge and hands-on experience on servo motion controls (A-B Control Logix).
- Experience programming servos is an asset.
- Working knowledge of Robots and Robotic application
- Basic knowledge and hands on experience with Siemens PLC and Lenze motion controls a definite asset.
- Able to travel (overnight) up to 80% of the time. Dependent on location within USA and business needs
- Four to Six month training period with interaction at Mpac site factories. 2-3 weeks in Mississauga, 4-6 weeks in Wijchen, NL.