Programmer – Service (USA)

PURPOSE OF THE JOB: The purpose of this position is to perform software programming and electrical debugging activities specifically related to the Customer Service sector of the business while in the field at customer site. In direct collaboration with the Service and Retrofits teams, this position is responsible for ensuring that all customers receive the highest degree of software support and that Mpac Langen machines continue to run smoothly throughout their lifetime.

Primary Responsibilities

  • Support installation technicians during commissioning of new machines
  • Travel to customer’s sites to provided electrical debugging support during new machine installations.
  • Prepares Ladder logic design patches for projects in installation/commissioning phase
  • Support customers by providing advice on electrical/programming matters
  • Provides programming and electrical support for the setup and testing of all ancillary equipment (laser printers, bowl feeders, etc.)
  • Loads program into PLC and performs basic programming tasks on standard components
  • Mark-up / Update schematics as required during debugging and commissioning.
  • Debugs and Test machines to fulfill intended machine function specified by project
  • Supports the Project Managers and Operations managers during project execution in order to minimize time and cost impact of design modifications during debugging.
  • Adhere to all established work instructions and the Employee Handbook
  • Complete adherence to the company safety rules on the floor and when visiting customers
  • Preparing machines for the debugging phase and FAT phase:
    • Power the machines up after wiring
    • Checks electrical wiring, verifies I/O’s are properly wired.
    • Debugs electrical circuits ensuring they perform according to design
    •  Works with the wiring team in solving any wiring issues
    • Tests all circuits and approve machine for debugging
    • Setups all servos, VFDs, and any other
    • Provides programming support during customer’s FAT
  • Contribute to Mpac Langen Electrical Standards. Proposes ideas for improving team efficiency.
  • Keeps current with latest and emerging industry regulations and codes relative to packaging equipment system design and operation.
  • Support team development and continuous improvement


Desired Behavioural Competences

  • Behaves ethically — Ensures own behaviour and team members’ behaviour is consistent with Mpac Langen standards and aligns with the values of the organization.
  • Impact and influence — works effectively with and through others including where no formal authority exists
  • Achievement Motivation — results oriented. Sets high standards and objectives
  • Communicate Effectively— Speak, listen and write in a clear, thorough and timely manner.
  • Negotiating – presents positions in a reasoned manner, seeks win-win outcomes but understands when to say no.
  • Team Leadership — effective at building support, thinks team first, promotes success in terms of team as well as individual success, and is adept at creating a shared vision.
  • Decision-making — Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Organize— Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
  • Problem Solving— Assesses problematic situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations.
  • Hands-on approach, ready to “roll-up his/her sleeves” and stay close to the action.


Physical Demands

  • This is a mixed position with work performed in an office environment and on the assembly floor depending on the circumstances and priorities of each day.
  • Hearing acuity required for safety reasons while on the assembly floor
  • Exposure to high noise from machines operating nearby during visits to the assembly floor
  • Depending on the circumstances work is done while sitting down (office work) or standing up (debugging on assembly floor)
  • May be required to work with computer for prolonged periods of time and sometimes maybe required to work with hand tools assisting other employees
  • May be required to travel up to 80%


Hardware & Software Requirements

  • One laptop computer, keyboard, mouse, 2 monitors, 3d mouse, and desk phone
  • Relevant software, includes Dayforce, Concur, AutoCAD Electrical, SmarTeam
  • 100% adherence to company computer policy is required


Working Conditions & Environment

  • Travel to customer site up to 80%.
  • Long working hours may be necessary on occasion in order to comply with deadlines (internal and external).
  • This position requires the employee to attend work properly groomed and dressed according to the position.


Knowledge & Skills Required

  • 3-5 years’ experience in the field of electrical automation/industrial machinery. Experience in Packaging Machinery is an additional asset.
  • or similar Technical Education in the field of Electrical Engineering.
  • Good working knowledge AutoCAD Electrical.
  • Good working knowledge of current safety standards, including Control Reliable design & PSR Legislation in Ontario.
  • Above average command of office tools such as Microsoft Office (Word, Excel, PowerPoint)
  • A strong command of the English language.
  • Strong customer service skills.
  • Strong communication skills.

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