Field Service Engineer (EMEA)

The Service Engineer reports hierarchically to the Service Manager and functionally to the Service Coordinator. On site, the Service Engineer coordinates where necessary the work of the operators, client's engineers or third parties.


The installation, commissioning and optimising worldwide of packing machines and installations, performing repairs and overhauls, (preventive) maintenance and resolving faults to achieve optimal customer satisfaction.



  • installing packing machines or Installations on site
  • commissioning and adjusting the packing machines or Installation with respect to all mechanical (hydraulic/pneumatic), electrical and software-related work
  • starting up the packing machines or Installation, adjusting and optimising all operations and process parameters, testing and synchronising the upstream/downstream of the installation
  • instructing and training the client’s operators and maintenance engineers
  • looking for, analysing and resolving mechanical, electrical and/or software faults
  • performing all required maintenance, repair and overhaul work
  • consulting the client and the Service Coordinator or Project Manager about technical and organisational issues
  • answering questions and advising the client
  • ensuring timely and correct administrative management of the completed work
  • transferring/closing the project with Site Acceptance Test (SAT)
  • reporting in writing to the client and MPAC organisation about the progress of the work
  • the timely reporting about deviations (in writing and verbally) to Service Coordinator and Project Manager
  • translating relevant client feedback to the internal organisation
  • holding a Post Installation Meeting
  • discussing the MPAC Service Programme with the client


  • performing all required work at the client’s location
  • independently determining the order and timing of the work
  • making minor modifications to the software (supported by a Software Engineer)
  • giving training and instructions
  • providing weekly reports relating to the executed work
  • signing the SAT document
  • claiming expenses in Concur


  • proactive, correct and timely communication with internal and external clients with respect to the progress and status of the allocated work
  • working in accordance with the prescribed Occupational Health and Safety (ARBO) guidelines, the SMETA guidelines, the temporary employment regulations and the safety instructions and procedures at the client
  • properly maintaining laptop, tools and other company property made available
  • anticipating and addressing possible problems
  • organising the work to ensure that optimal personal and departmental efficiency is achieved in the agreed timeline
  • ensuring correct administrative processing
  • representing MPAC as an ambassador at the client(s)

What you can expect from us

Besides a varied position in our team, your salary is competitive, and we offer you 27 holiday days and 13 days off due to a reduction in working hours (ATV days), in accordance with the Collective Labour Agreement for the Metals and Electrical Engineering sectors (CAO Metalektro). You participate in a collective pension scheme.


Click on the button below! For any questions, contact Ömer Bagci on +31 (0)24 6486655 or send an email to

[Unsolicited calls from recruiting or other placement agencies pursuant to this posting will not be accepted.]


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